Source: CVDaily Feed

Striving for consistent high quality care in the pre-hospital experience for anyone who requires emergency medical care in Utah, the Bureau of Emergency Medical Services and Preparedness, Utah Department of Health is announcing the creation of the Complaint, Compliance and Enforcement Unit.

Dennis Bang, director of the newly created unit, says the unit will investigate complaints and compliance concerns related to any entity or person who provides emergency medical services in a pre-hospital setting in the state.

Bang says it will allow the general public and even other state agencies to file complaints against anyone who is licensed or certified by the bureau. Concerns could range from issues involving improper equipment to licensing or certification concerns about people or EMS providers.

In addition, officials are unveiling a new disciplinary protocol to be used in conjunction with complaint and compliance issues. Bang says this creates uniformity for state actions against those who fail to follow the bureau rules and Utah state law.

He says it is hoped this will encourage compliance with the profession, increase public trust and ultimately improve patient care.